Support

Support Experience at Coskot

Professionals Only

Our support team operates on a tiered system with 64 specialists divided into 1st, 2nd, and 3rd level support. What sets us apart is that our 1st level supporters are highly trained and resolve over 83% of cases independently. For more complex issues requiring expert-level knowledge.

Rigorous Quality Standards

We adhere to strict quality standards developed over 11 years in business. Each new team member undergoes an initial 6-month training period, followed by ongoing reinforcement training. Despite our rapid growth, many of our support team members have been with Coskot for over a decade.

Only Real People

When you reach out to Coskot, you connect with a real person who treats you as an individual, not just another support case. We avoid bots and automated systems, thoroughly analyzing each case to get to the root of the issue. Our goal is to resolve each problem, not just handle it.

Focus on Real Answers

We provide personal responses to each inquiry, avoiding generic support templates. While our current volume of requests may lead to longer wait times, we thoroughly analyze each issue and provide detailed, personalized answers as quickly as possible.

Awarded by Experts, Recognized by Customers

Coskot frequently ranks highly in customer support tests, such as the Chip Hotline Test, a respected standard in Germany. We are recognized for our short waiting times and the competence of our support team.

Global Perspective

Based in Germany, our support team brings experience from 16 countries across 4 continents. Although we provide support primarily in English and German, our diverse team speaks over a dozen languages, ensuring we understand the needs of customers using our data centers worldwide.